At Liquid Factor, we stand behind the quality of our hydration products. That’s why we offer a Limited Lifetime Warranty on our reservoirs, bladders, and related components. If a defect in materials or workmanship occurs under normal use, we’ll repair or replace it.
What’s Covered
This warranty covers:
- Leaks, seam issues, or faulty components caused by manufacturing defects
- Failures that occur under normal, intended use
What’s Not Covered
This warranty does not cover:
- Normal wear and tear
- Misuse, accidents, or neglect
- Improper cleaning, storage, or maintenance
- Modifications or using the product in unintended ways
- Cosmetic wear such as scratches, fading, or minor material softening over time
Making a Claim
If you believe your product is defective:
- Email us at info@liquidfactor.co
- Describe the issue and include photos
- Provide proof of purchase if available
We will review your claim and, where applicable, repair or replace the product.
Your Rights
This warranty is in addition to your rights under the Australian Consumer Law. You are entitled to remedies if a product fails to be of acceptable quality or has a major failure.
By using our products, you agree to the terms of this Limited Lifetime Warranty. We aim to ensure you can enjoy your hydration products for many years.